ASG Smart offers returns for products within fifteen (15) days of receipt of the shipment to you if the product is eligible for return. Products that are eligible for return have the – “Enjoy hassle-free returns with this offer” tag under offer details. Products that are not eligible for return cannot be returned under any circumstances. A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.
It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your ASG Smart wallet if you paid in cash. Your refund is subject to the condition of the returned product.
Products eligible for returns will only be accepted under the following conditions:
Electronics and Mobiles
- The product must be returned with the original packaging, sealed, and unopened.
- If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
- If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.
- ASG Smart has the right to determine if the item is to be repaired, returned to the customer or refunded.
Home
- Unwrapped bedding products will not be accepted for return.
- Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.
Tools & Home Improvement
- The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
- Any item which is used or damaged will not be accepted for return.
Stationery & Office Supplies
- The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
- Any item which is used or damaged will not be accepted.
General conditions applicable to all returns
ASG Smart shall, at their sole discretion, reserve the right to decline any item(s) which is returned by the customer after the purchase, if the item(s) do not meet the guidelines or conditions in relation to returns (“Rejected Item”). The customer shall not be entitled to a refund for the Rejected Item(s). When an item is deemed as a Rejected Item, at any stage after the return, by ASG Smart, we will make two (2) attempts to deliver the Rejected Item(s) back to the customer. In case both attempts of delivery are unsuccessful, we will only hold the Rejected Item(s) for three (3) business days in our delivery hub. The customer can raise a request for the Rejected Item(s) to be delivered to them with our customer care team within seven (7) business days of the last notified delivery attempt.
If the Returned Item(s) is undelivered to the customer on the first two (2) attempts, we will share three (3) reminder emails and three (3) call attempts to inform the customer of the return. If the customer reverts on email or via call and requests for a return within seven (7) calendar days of the first communication, we will make a 3rd attempt for delivery. If the customer does not respond to these reminders or does not wish to receive the product(s), the Rejected Item(s) will be disposed of and ASG Smart will not be liable for a refund of the amount.
